Automated Ticketing System
Every request gets a number, an owner and a deadline.
✓ 7-day free trial, no card required
- #1043Corrected invoice neededOpenInvoiceAccounting2h left
- #1042Parcel not delivered yetOpenShippingLogisticsOverdue
- #1041Bulk order quotePendingQuoteSalesAnswered
- #1040Exchange to size 39ResolvedReturnLogisticsClosed
Contact details masked
Illustrative example. Every request gets a number, an owner and a deadline.
What it does
When a WhatsApp or email assistant hands a conversation to your team, the Automated Ticketing System opens a numbered ticket, sorts it into a category (order, shipping, return, invoice, quote, other) and assigns it to the right person. The customer gets a confirmation with the ticket number and the expected response time. Your team works the tickets in a simple web panel: change status, reassign, add internal notes and reply to the customer from the same place. First-response deadlines are counted in business hours, and the owner is reminded before a ticket goes overdue.
Tailored to your store
- Your store URL
- Store connection: Shopify, WooCommerce, Reybex or any platform via API
- Your team's email addresses
- Your brand tone
- Your product catalog
Features
Numbered tickets
Created automatically from assistant handoffs on WhatsApp and email, or from a form/webhook.
Category routing
Order, shipping, return, invoice and quote requests go straight to the person responsible.
Customer confirmation
"Your request #1043 has been received" with the expected response time, in your tone.
Team panel
List and filter tickets, set status (open, pending, resolved), reassign, add notes and reply.
SLA in business hours
First-response deadlines follow your working hours and days, with reminders to the owner.
Privacy built in
Contact details are masked in the panel, and resolved tickets are deleted after your retention period.
Channels & integrations
Pricing
Starter
Core flows for a single store.
✓ 7-day free trial, no card required+ €990 one-time setup fee
- 1 channel, 1,000 conversations/mo
- Connected to your store & catalog
- Brand tone setup
- Human handoff to your team
- Monthly check-in
Growth
Best valueCustom flows and higher volume.
✓ 7-day free trial, no card required+ €990 one-time setup fee
- Everything in Starter
- 5,000 conversations/mo
- Order lookup & product recommendations
- Custom flows & handoff rules
- Priority support
- Monthly performance report
Indicative pricing: final prices will be confirmed.
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Learn moreReady to plug in an AI assistant?
Fill in the setup form and we'll come back with a tailored plan and timeline.